Standard Deliver: 6 USD to USA with Tracking Number and Insurance
Multiple Purchase Discount: 4 USD Refund for each additional item (in one package)

About Us

Welcome to Japan Direct Shop, tailered to Customer Satisfaction!

・We sell 100% authentic Japanese products direct from Japan.
・All the items are in REAL STOCK and you don't have to worry about out of stock message after your purchase
・All the items are INSURED and in cases it gets lost, we will give a full refund or send you another items, based on availability (more)
・SAFE & SECURE SHOPPING by PAYPAL. Paypal also works as ESCROW and the buyer can claim their payments after their purchase, when there is any trouble.h
・You can choose from the three shipping options that most fits to your need.
・Our bilingual customer service staffs are always pleased to help you.

ABOUT US

Welcome to Japan Cool Books, sponsored by Culture Cross Square Inc.
We are located in Kanagawa prefecture, south to Tokyo, Japan.
Starting our service as a small book shop, we are now selling more - Japanese music books, selected art books, stationaries, Obento and kitchen goods, Furoshiki and souvenirs - we hope you will always enjoy just by browsing our store.

Japan Cool Books
email:info@japancoolbooks.com

・All the items we sell are in real stock -unlike some of the stores on market places, and you don't have to worry about out of stock.
・All of our items are being insured. When you don't receive your order within the expected delivery time, please just let us know. We will then collaborate with Japan Post to search for the item. And, when the item gets lost, we will refund the full amount you paid or send another copies, based on availability.
・We are proud of our timely communication, when we confirme your payment, when we ship the item, we will send a notice to the regietered e-mail address.
・For our customers’ conveniences, we have three delivery options based on the delivery time as below and you can choose the one most suitable one for your needs. For details, please refer to Our Delivery Option

In addition, we have bilingual staffs who are always pleased to help you. Feel always free to ask whatever you are worried about - about the item, about the delivery options etc, and about the delivery status after you purchase. Please allow 24 hours to respond due to time differences in the world.

OUR DELIVERY OPTIONS

We usually ship the items within 2 business days. We send them by Japan Post regular air mail, of which standard delivery time is about a week to USA, Canada, European with some exceptions, Oceania and Asia (details by country) . Insurance and tracking number is included.

LOST OR DAMAGED ITEM
(1) Item lost on delivery

International deliveries sometimes get delayed due to various uncontrollable reasons. When you don’t receive the item within the expected delivery date, please check your local post office, postal web, or just contact us. We then will try to locate the parcel by communicating with Japan Post, and when the parcel cannot be found, we will refund the full amount or send another copy, based on the availability. For details, please refer to OUR TERMS AND CONDITION.

(2) Item damaged on delivery

If the item is damaged when you receive it, please let us know.by e-mail. Please attach a photo of the damaged item so that we can see the impact of the damage. We will then negotiate with the insurer to pay for the damage, and then will refund you the amount. Alternatively, you can return the item to us when it is damaged. We will pay for the return shipping when we receive the item back. For details, please refer to OUR TERMS AND CONDITION.

OUR RETURN POLICY

Purchasers can return the item within 2 weeks after they receive it. Please pay for the return shipping and make it registered. When we receive the item we will refund the amount paid excluding the shipping.
When the item is damaged, defect, or different from its item description on our shopping site, we will refund the full amount (including the shipping) and also we pay for the return shipping.
In either case, please send us a message before you send it us back.

CONTACT

If you have any question regarding our shop, regarding the items we sell or we don’t sell, or regarding the shipping status of your purchase, just please send us messages at: info@japancoolbooks.com Please allow us 24 hous to responde due to the global time differences.